Privacy Policy

This website is owned by Koptchev & Sons Ltd.

„Koptchev & Sons Ltd. collects personal information in various situations. We treat personal information very carefully, confidentially and securely. In this policy you can read more about how we handle the personal information we collect when you use our website, enter into an agreement with us, or contact us through our website, social networks or email.

Who is the data controller?

Under the applicable personal data law Koptchev & Sons Ltd. is considered the controller of the personal data you provide to us. Below you will find all the necessary contact details:

Koptchev & Sons Ltd.

Sofia, Bulgaria
22 Lozenets St., floor 3, apt. 4
Correspondence address: 22 Lozenets St., floor 3, apt. 4, Sofia, Bulgaria
tel.: +359 2 963 08 65
office@koptchev.com

For our site to work properly and to continuously improve the quality of our services, we use the following programs and web solutions, which may access your IP address and analyse your behaviour while on the website without identifying you as an individual: CMS plugins, Google Webmaster Tools, Facebook, Twitter, Google Plus, LinkedIn. If you do not agree with these terms, you will not be able to use our site fully and should not use it in future.

What information is processed?

When you visit our web pages, our web servers store by default the name of your internet provider, your IP address, the page you came from, the pages you visit on our site, and the date and duration of your visit. Use of the IP address is limited to what is technically necessary, it is shortened for statistical purposes and is thus used only anonymously. The data is not linked to personal data. We use cookies to recognise visitors’ preferences and structure our web pages optimally. The individual user remains anonymous. Personal data is stored only if you voluntarily provide it when using our online services.

Purpose and use

The personal information we handle at Koptchev & Sons Ltd.is limited to what is necessary for the purposes of processing. The information is used only for the purpose for which it was collected.

When you contact us, we process your personal information to handle your inquiry and provide the customer support you need.

Information about existing customers, former customers and people we have been in contact with is kept to the extent we need it for contract compliance and for optimizing our products, services and customer marketing profiles.

We also record your behaviour on our website, including what you clicked on. The data we collect about your behaviour on the website is linked to the information you provide when you use a service on our website. We do this to optimize our website and marketing, including showing relevant content on our website and in the media where we advertise the next time you visit one of these pages. By linking the data we make sure that we show relevant content on our own or other websites and platforms.

Personal information is updated continuously, and we regularly review our systems and emails to assess what is appropriate to keep.

How long we keep personal data

„Koptchev & Sons Ltd. will keep your personal data for as long as necessary to fulfil the original purposes for which it was collected. Please note that in some cases a longer retention period may be required or permitted by law, or so that Koptchev & Sons Ltd. can pursue its business interests, comply with legal obligations, enforce agreements or resolve disputes.

The criteria used to determine our data retention periods include:

  • How long is the data needed to provide our products or services, or to run our business?
  • Do you have an account with us? In that case we will keep your data while your account is active or as long as necessary to provide you with the services.
  • Are we required by law, contract or similar to keep your data? Examples include mandatory data retention laws in the relevant jurisdiction, government regulations on data retention related to an investigation, or data that must be kept for a contract or legal proceedings.

How personal data is protected

Koptchev & Sons Ltd. follows strict security procedures for storing and disclosing the information you have provided, to prevent unauthorised access, loss or destruction of your personal data. These may include:

  • Physical safeguards, including locked doors and filing cabinets, controlled access to our facilities and secure destruction of media containing your personal data
  • Technological safeguards, such as antivirus and endpoint protection software and monitoring of our systems and data centres to ensure they comply with our security policies
  • Organisational safeguards, such as training and awareness programmes on security and privacy, to make sure employees understand the importance of protecting your personal data and how to do it

Right to information

You have the right to free information about the data stored, and where necessary the right to correct, block or delete this data.
To receive this information, please email us at office@koptchev.bg